Terms and conditions
LumeersThe General Terms and Conditions of Sale define the conditions applicable to sales concluded between, on the one hand, persons making a purchase via the Lumeers website, hereinafter referred to as "the Customer" and, on the other hand, the Axiom Company, hereinafter referred to as " Lumeers.com". These terms and conditions apply exclusively to non-trading individuals.
All prices are indicated in euros, all taxes included, excluding shipping costs (see Shipping and Delivery paragraph)
. The validity period of the prices of the items offered on Lumeers.com is 24 hours from their publication on the website www.Lumeers.com. The articles will be invoiced on the basis of the prices in force at the time of the recording of the orders. They remain the property of Lumeers.com until full payment is received by Lumeers.com. This price is payable in full and in one payment.
The customer can place an order on the website www.Lumeers.com
The ordering process is as follows:
- Choice of items and addition to the basket
- Validation of the contents of the basket
- Identification on the website www.Lumeers.com if the customer is not already identified
- Choice of delivery method
- Choice of payment method and acceptance of the GTC
- Validation of payment.
The customer will receive an order confirmation e-mail.
The customer will be able to view the details of his order and its total price and correct any errors, before confirming it to express his acceptance.
Lumeers reserves the property of the articles until the complete payment of the order, i.e. the collection of the price of the order by Lumeers.
Lumeers reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who presents any form of risk in its eyes.
Any order implies acceptance of the prices and description of the items available for sale.
Lumeers undertakes to honour orders received on the website only within the limits of available stocks. A If one or more items ordered are not available, Lumeers.com undertakes to inform the customer as soon as possible and, if necessary, to reimburse the customer within 30 days of payment of the amounts paid. The customer's order will then be automatically cancelled.
Shipping of the order
On the page of each item, an estimated shipping time is indicated, e.g. 2 to 3 weeks. Shipping is the period during which we send the product to our delivery partner. It is not the date when your order will be delivered.
In order to guarantee optimum quality, we manufacture our models on demand in our factories abroad. So their production can take a little time.
Shipping is completely free of charge on all products in the Lumeers.com catalogue.
Country of delivery
Delivery in France, Monaco and Andorra, Switzerland, Belgium, Luxembourg, Germany, United Kingdom, Italy, Spain and Portugal.
Metropolitan France, Principality of Monaco and Andorra
Payment for purchases can be made at the customer's discretion:
by credit card: Visa, MasterCard, Carte Bleue, issued in France
by bank cheque
by PayPalIn the event of payment by cheque, it must be issued by a bank domiciled in Metropolitan France and made out to Axiom Company. It should be sent to Axiom Company, Customer Service, 121 avenue de Malakoff, 75116 Paris.
The items ordered are then reserved for 5 days from the date of the order. After this period and if the corresponding cheque is not received, Lumeers.com reserves the right to cancel the customer's order. The cheque will then be returned to the customer as soon as it is received.
The payment is cashed on receipt of the cheque.
Payment is validated on receipt of the cheque in the case of payment by cheque and on receipt of the additional information requested in the case of payment by bank card requiring additional checks (see paragraph on combating bank card fraud).
Registration of bank details
Lumeers.com offers the Customer the possibility of registering their bank details to pay for future purchases more easily and more quickly on the Site.
To do so, the Customer must:
pay for his last purchase in euros and by credit card on the Site;
tick the box "save my information for future payments" on the credit card payment page;
fill in his details (the bank data entered on the payment page is encrypted and secure);
validate the payment.Once the payment has been validated, the data relating to the delivery (address and delivery method), billing and the credit card used are recorded. The Customer's bank details are not kept by Lumeers.com but by our payment provider on secure servers.
The Customer may subscribe to the recording of his bank details and thus choose to pay for future purchases in one click by bank card and in euros only on the Site without having to enter his bank details again.
However, the cryptogram may be requested from the Customer for security reasons.
The Customer a may at any time delete the data relating to the registered bank card and/or add another bank card by clicking on the link provided for this purpose, which is accessible on the Site under the heading "My means of payment" in "My Account". The Customer is then redirected to a secure page and can view the bank card(s) registered on the servers of our payment service provider.
Lumeers .com reserves the right to verify the personal data communicated by the Customer and to adopt all measures deemed necessary to verify that the person whose bank account is debited is indeed the person who placed the order at a , in order to avoid any fraudulent payment (see Fight against bank card fraud).
Combating credit card fraud
The information relating to your order is subject to automated data processing. The purpose of this automated data processing a is to define a level of analysis of a transaction and to fight against credit card fraud.
RentabiliyWeb and Lumeers.com are the recipients of the data related to your order. The non-transmission of data related to your order prevents the completion and analysis of your transaction.
The occurrence of an unpaid order on the grounds of fraudulent use of a bank card will lead to the registration of the details related to your order associated with this unpaid order in a payment incident file implemented by RentabilyWeb. An irregular declaration or an anomaly may also be subject to specific processing.
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose all of your personal data at any time by writing to RentabilyWeb.
Lumeers .com reserves the right to verify the personal data communicated by the client and to adopt all measures deemed necessary to verify that the person whose bank account is debited is indeed the one who a placed the order, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or residence and/or bank documents (bank details or cancelled cheque). The absence of response from the customer to a request of this type within 2 days following the request made by Lumeers.com will automatically lead to the cancellation of the order concerned, without any possibility of subsequent complaint.
Lumeers .com will also be free to proceed with the direct cancellation of an order which presents one or more risk factors of fraudulent use of a bank card.
Exchange, return and refund
Time limit for returning an item
The customer has a legal period of 14 clear days to exercise his right of withdrawal from the date of receipt of the goods without having to justify his reasons or pay any penalties.
The return costs are paid by the customer. The customer will be fully reimbursed for the sums paid (except for shipping costs) upon receipt and verification of the return of his or her items without undue delay and at the latest within 14 days of the date on which he or she exercised his or her right of withdrawal.
Returns should be sent to the following address:
46 avenue stalingrad
Email : firstname.lastname@example.org (to be filled in on the parcel label in order to receive the parcel tracking)
In order for the withdrawal period to be respected, the Customer must send us his communication concerning the exercise of his right of withdrawal before the expiry of the withdrawal period.
There is no right of withdrawal for orders placed via a signed quotation. We are not responsible for delays in delivery for orders placed via quotation.
No refunds are possible for orders placed via a signed quote.
In the event of customs charges on delivery on quotation, we will refund you in the form of a credit note, with no minimum purchase or use-by date, valid online or on quotation.
In the event of a return order, for which the customs fees have been paid by the customer upon receipt of the package, we will refund you in the form of a credit note, with no minimum purchase or use-by date.
Status of items
All returned items (items, original packaging, accessories, instructions, etc.) must be returned perfectly intact.
A Upon receipt of the package, Lumeers.com will judge the perfect condition of the returned goods. No returns will be accepted if the returned items have been visibly used or damaged by the customer and this use or damage makes the items unfit for sale. If the return is refused by Lumeers.com, the items will be returned to the customer at the expense of Lumeers.com without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of his rights to guarantee the goods sold.
Refunds on returns
Sous réserve du respect de ces conditions de retour, Lumeers.com procédera au remboursement des articles retournés dans les 7 jours suivant la réintégration en stock des marchandises.
Lumeers.com remboursera le Client en utilisant le même moyen de remboursement que celui utilisé pour la transaction initiale.
Si la commande a été payée avec un avoir, le montant de l'avoir sera restitué au client.
In the event of a return order, if any customs fees have been paid by the customer upon receipt of the parcel, we will reimburse you in the form of a credit note, with no minimum purchase or use-by date.
Lumeers.com uses all means to ensure the confidentiality and security of data transmitted on the web and on the website http://www.Lumeers.com. A . In this respect, the website uses a secure payment module of the SSL (Secure Socket Layer) type.
For any information or questions, the Lumeers.com Customer Service Department can be reached by e-mail at contact@Lumeers.com; by mail at Axiom Company, Customer Service, 121 avenue de Malakoff, 75116 Paris.
Lumeers.com is automatically responsible to the customer for the proper execution of the contract concluded with the customer.
However, the responsibility of Lumeers.com shall not be held liable for the non-performance or poor performance of the contract concluded in the event of force majeure, the occurrence of an event attributable to the customer or any unforeseeable and insurmountable inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.
The Lumeers.com website contains hyperlinks that may lead to other websites. Lumeers .com cannot be held responsible for the content of these websites if they contravene the legal and regulatory provisions in force.
The photographs and illustrations accompanying the products on our website have no contractual value and therefore cannot be held responsible by Lumeers.com.
In case of problem with his order (defect, non-receipt or other), the customer a 3 months after placing his order to inform Lumeers. Otherwise, no compensation or refund can be made.
All items offered by Lumeers.com are subject to the legal guarantee provided by Articles L211-1 et seq. of the Consumer Code and to the guarantee of hidden defects provided by Articles 1641 et seq. of the Civil Code.
The Customer has a period of 3 days from receipt of the product to make any reservations or claims for apparent non-conformity or apparent defect of the items delivered, by e-mail via the contact form; or by registered mail with acknowledgement of receipt to the following address Axiom Company, Customer Service, 121 avenue de Malakoff, 75116 Paris, France.
After this period and if this formality is not respected, the articles will be deemed to be in conformity and free of any apparent defect and no claim will be validly accepted by Lumeers.
If the apparent defect or the lack of conformity of the article is proven, Lumeers.com undertakes to replace the article or to reimburse the customer as soon as possible and at his own expense.
This reimbursement will take place within a maximum of 14 days.
Lumeers .com cannot be held responsible for the misuse and/or intensive use of the articles by the customer.
All texts, comments, works, illustrations and images reproduced on Lumeers.com are reserved under copyright law and intellectual property law for the whole world. A and in accordance with the provisions of the intellectual property code, only private use is authorised, subject to different, even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the Lumeers.com website is strictly forbidden without prior agreement.
The present general conditions of use and sale are subject to French law. In case of persistent disagreement on the application, interpretation and execution of these terms and conditions, and in the absence of an amicable agreement, any dispute will be referred to the competent French courts.