Returns and refunds

Time limit for returning an item

The customer has a legal period of 14 clear days to exercise his right of withdrawal from the date of receipt of the goods without having to justify his reasons or pay any penalties.

The return costs are paid by the customer. The customer will be fully reimbursed for the sums paid (except for shipping costs) upon receipt and verification of the return of his or her items without undue delay and at the latest within 14 days of the date on which he or she exercised his or her right of withdrawal.

Returns should be sent to the following address:
Axiom Company
46 avenue stalingrad
93230 Romainville
Email : contact@lumeers.com (to be filled in on the parcel label in order to receive the parcel tracking)

In order for the withdrawal period to be respected, the Customer must send us his communication concerning the exercise of his right of withdrawal before the expiry of the withdrawal period.

There is no right of withdrawal for an order via a signed quotation.

Status of items

All returned items (items, original packaging, accessories, instructions, etc.) must be returned perfectly intact.

A Upon receipt of the package, Lumeers.com will judge the perfect condition of the returned goods. No returns will be accepted if the returned items have been visibly used or damaged by the customer and this use or damage makes the items unfit for sale. If the return is refused by Lumeers.com, the items will be returned to the customer at the expense of Lumeers.com without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of his rights to guarantee the goods sold.

Refunds on returns

Subject to compliance with these return conditions, Lumeers.com will refund the returned items within 7 days of the goods being returned to stock.
Lumeers .com will refund the Customer using the same method of refund as that used for the original transaction.

Si la commande a été payée avec un avoir, le montant de l'avoir sera restitué au client.

In the event of a return order, if any customs fees have been paid by the customer upon receipt of the parcel, we will reimburse you in the form of a credit note, with no minimum purchase or use-by date.