Returns and Refunds

Deadline for returning an item

The customer has a legal period of 14 clear days to exercise his right of withdrawal from the date of receipt of the goods without having to provide reasons or pay penalties.

Return costs are payable by the customer. The customer will be fully reimbursed for the sums paid (except shipping costs) upon receipt and verification of the return of his items without undue delay and at the latest within 14 days following the date on which he exercised his right of withdrawal.

Returns should be sent to the following address:
Axiom Company
46 Stalingrad Avenue
93230 Romainville
Email: contact@lumeers.com (to be entered on the package label in order to receive package tracking)

In order for the withdrawal period to be respected, the Customer must send us their communication relating to the exercise of their right before the withdrawal period expires.

No right of withdrawal for an order via a signed quote.

Condition of items

All returned items (items, original packaging, accessories, instructions, etc.) must be returned perfectly intact.

Upon receipt of the package, Lumeers.com will judge the perfect condition of the returned merchandise. No returns will be accepted if the returned items have been visibly used or damaged by the customer and this use or damage renders the items unfit for sale. If the return is refused by Lumeers.com, the items will then be returned to the customer at the expense of Lumeers.com without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of his rights to warranty on the goods sold.

Reimbursement of returns

Subject to compliance with these return conditions, Lumeers.com will reimburse the returned items within 7 days following the return of the goods to stock.
Lumeers.com will reimburse the Customer using the same reimbursement method used for the initial transaction.

If the order was paid with a credit, the amount of the credit will be returned to the customer.

In the event of a return of an order, if any customs fees have been paid by the customer upon receipt of the package, we will refund them to you in the form of a credit, with no minimum purchase or expiry date.